Steer App Support
We're here to help you navigate your journey with confidence
Need Help?
Our support team is ready to assist you. For the fastest response, please email us at support@steercorp.io with details about your issue.
Response Time: We typically respond within 24-48 hours during business days.
Email Support
Privacy Policy
General Inquiries
Frequently Asked Questions
Simply download the Steer app and sign in with your Google account. The process is quick and secure, using Google's authentication system.
To generate your personalized Vedic birth chart, you'll need to provide your date of birth, time of birth, and place of birth. The more accurate your birth time, the more precise your insights will be.
Yes, you can still use Steer with an approximate birth time, though some insights may be less precise. We recommend checking your birth certificate, hospital records, or asking family members for the most accurate time possible.
Our AI chat is powered by advanced language models that have been specifically trained to understand Vedic astrology. The AI analyzes your unique birth chart and provides personalized guidance based on your planetary positions, current periods (Dashas), and the questions you ask.
Yes! Steer supports multiple profiles. You can create charts for family members, friends, or anyone else (with their permission). Each profile maintains its own complete chart and insight history.
Absolutely. We take your privacy very seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and never sell your personal information. For more details, please review our Privacy Policy.
To delete your account, please email us at support@steercorp.io with the subject line "Account Deletion Request". We'll process your request within 30 days and confirm when your data has been deleted.
We use NASA data for astronomical calculations. Our calculations are precise to the second.
Vedic (Jyotish) astrology uses the sidereal zodiac based on fixed star positions, while Western astrology uses the tropical zodiac. Vedic astrology includes sophisticated timing techniques like Dasha systems and uses different house systems. Steer focuses on the Vedic tradition.
No. Steer provides guidance for personal growth and self-understanding, but it should not be used as a substitute for professional medical, legal, financial, or psychological advice. Always consult qualified professionals for important decisions.
We appreciate your feedback! Please email us at support@steercorp.io with details about the bug or your feature suggestion. We review all feedback carefully.
Common Issues & Solutions
Unable to Sign In
If you're having trouble signing in with Google:
- Ensure you have a stable internet connection
- Make sure you're using the correct Google account
- Try clearing the app cache and restarting
- Check that you've granted the necessary permissions to the app
App is Crashing or Freezing
If the app is not working properly:
- Make sure you have the latest version of the app installed
- Try force-closing the app and reopening it
- Restart your device
- Check that you have sufficient storage space on your device
- If the issue persists, contact us at support@steercorp.io
Birth Chart Not Loading
If your birth chart isn't displaying:
- Verify that you've entered complete birth details (date, time, and location)
- Check your internet connection
- Try refreshing the page or navigating away and back
- Ensure the birth location is entered correctly with a valid city name
AI Chat Not Responding
If the AI chat isn't working:
- Check your internet connection
- Wait a moment and try again - there may be temporary high demand
- If the issue persists, contact support
System Requirements
Steer is compatible with:
- iOS: iPhone and iPad running iOS 14 or later
- Android: Devices running Android 8.0 (Oreo) or later
Getting Started
New to Steer? Here's how to get the most out of the app:
- Create Your Profile: Sign in with Google and enter your accurate birth details
- Explore Your Chart: Review your birth chart and planetary positions
- Review Your Dasha Timeline: Understand what planetary periods are influencing your life now and in the future
- Chat with AI: Ask questions about relationships, career, purpose, or any area of life
- Explore Self-Discovery Questions: Work through the 100 curated questions across 10 life categories
Contact Information
Email Support: support@steercorp.io
General Inquiries: hello@steercorp.io
Press & Media: press@steercorp.io
Privacy Concerns: privacy@steercorp.io
Additional Resources
- Privacy Policy - Learn how we protect your data
- Terms of Service - Read our terms and conditions
- About Steer Corp - Learn more about our mission and vision
Thank you for choosing Steer. We're honored to be part of your journey.