Steer App Support

We're here to help you navigate your journey with confidence

Need Help?

Our support team is ready to assist you. For the fastest response, please email us at [email protected] with details about your issue.

Response Time: We typically respond within 24-48 hours during business days.

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Email Support

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Privacy Policy

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General Inquiries

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Frequently Asked Questions

How do I create an account?

Simply download the Steer app and sign in with your Google account. The process is quick and secure, using Google's authentication system.

What information do I need to provide?

To generate your personalized Vedic birth chart, you'll need to provide your date of birth, time of birth, and place of birth. The more accurate your birth time, the more precise your insights will be.

I don't know my exact birth time. Can I still use the app?

Yes, you can still use Steer with an approximate birth time, though some insights may be less precise. We recommend checking your birth certificate, hospital records, or asking family members for the most accurate time possible.

How does the AI chat work?

Our AI chat is powered by advanced language models that have been specifically trained to understand Vedic astrology. The AI analyzes your unique birth chart and provides personalized guidance based on your planetary positions, current periods (Dashas), and the questions you ask.

Can I create profiles for family members?

Yes! Steer supports multiple profiles. You can create charts for family members, friends, or anyone else (with their permission). Each profile maintains its own complete chart and insight history.

Is my data secure?

Absolutely. We take your privacy very seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and never sell your personal information. For more details, please review our Privacy Policy.

How do I delete my account?

To delete your account, please email us at [email protected] with the subject line "Account Deletion Request". We'll process your request within 30 days and confirm when your data has been deleted.

How accurate are the astrological calculations?

We use NASA data for astronomical calculations. Our calculations are precise to the second.

What is the difference between Vedic and Western astrology?

Vedic (Jyotish) astrology uses the sidereal zodiac based on fixed star positions, while Western astrology uses the tropical zodiac. Vedic astrology includes sophisticated timing techniques like Dasha systems and uses different house systems. Steer focuses on the Vedic tradition.

Should I use Steer for medical or legal advice?

No. Steer provides guidance for personal growth and self-understanding, but it should not be used as a substitute for professional medical, legal, financial, or psychological advice. Always consult qualified professionals for important decisions.

I found a bug or have a feature request. How do I report it?

We appreciate your feedback! Please email us at [email protected] with details about the bug or your feature suggestion. We review all feedback carefully.

Common Issues & Solutions

Unable to Sign In

If you're having trouble signing in with Google:

App is Crashing or Freezing

If the app is not working properly:

Birth Chart Not Loading

If your birth chart isn't displaying:

AI Chat Not Responding

If the AI chat isn't working:

System Requirements

Steer is compatible with:

Getting Started

New to Steer? Here's how to get the most out of the app:

  1. Create Your Profile: Sign in with Google and enter your accurate birth details
  2. Explore Your Chart: Review your birth chart and planetary positions
  3. Review Your Dasha Timeline: Understand what planetary periods are influencing your life now and in the future
  4. Chat with AI: Ask questions about relationships, career, purpose, or any area of life
  5. Explore Self-Discovery Questions: Work through the 100 curated questions across 10 life categories

Contact Information

Email Support: [email protected]

General Inquiries: [email protected]

Press & Media: [email protected]

Privacy Concerns: [email protected]

Additional Resources

Thank you for choosing Steer. We're honored to be part of your journey.